reduce costs by encouraging the increased use of self-service options through targeted outreach and educational programs to promote the use of assisted self-service and, at the same time, offering in-person service by appointment.continue to realign our service options and information toward an approach centred on taxpayers or businesses, offering tools and information tailored to their needs.We continually enhance and modernize our services to strengthen our core business of protecting Canada’s revenue base, by building on our position as an innovativeĭuring the current planning period, our strategy for service enhancement will undertake the following: The CRA continues to focus on improving the quality of our services to make them simpler and easier to use, and thus facilitate compliance. Program Strategies-Enquiries and Information Services
CANADA REVENUE AGENCY CONTACT REGISTRATION
Legislative Policy and Regulatory Affairs assists taxpayers in meeting their obligations by providing income and commodity tax rulings and interpretations Canada Pension Plan and Employment Insurance Act rulings and services relating to the registration and audit of pensions, other deferred income plansĪnd charities and by administering duty programs for certain commodities and certain provisions of the softwood lumber agreement.Įnquiries and Information Services and Legislative Policy and Regulatory Affairs are distinct sub-activities, and are discussed separately under this program activity. Taxpayers, businesses and registrants with rulings on legislative policy, and procedural entitlements and obligations in accordance with relevant federal and provincial/territorial legislation.Įnquiries and Information Services assists individuals and businesses in meeting their obligations under tax legislation by providing information, education and outreach services, and by responding to enquiries. We undertake this work through several Call Centres and 46 Tax Services Offices (including the International Tax Services Office). The Taxpayer and Business Assistance program activity is responsible for providing tools, assistance and information that facilitate voluntary compliance with tax obligations. Fully integrate the Ontario rulings function as part of the Corporate Tax Administration for Ontario Initiative.As with last year’s plan, Corporate Services expenses have been proportionately allocated among the six core tax and benefit program activities.
Initiatives to mature the governance regime are also outlined in this information technology, financial management and human resource administration) where enhancements support both a strong core business and capacity changes implicit in Agency 2010. The Corporate Services section covers infrastructure activities (e.g. Targets are established by program managers throughĪnalysis of operational realities and infrastructure, historical performance, the complexity of the work involved, and the expectations of Canadians. These targets identify the percentage or degree of expected attainment of a performance level. We group together initiatives supporting core business and other initiatives reflecting new business opportunities.Įach section concludes with a table of deliverables for the planning period, as well as performance indicators and targets that measure the program activity’s expected results.